Elements of Smile is a presentation about the value of engagement in creating positive customer service, patient loyalty, revenue and quality outcomes, then provides some practical steps to building an…
After lagging behind most industries in expanding remote work, it ironically took a public health crisis to push healthcare revenue cycle past the real and perceived barriers to greater utilization…
In my previous LinkedIn article, “Extended Remote Work Sparks Employee Engagement Concerns,” I commended healthcare organizations for rapid adjustments to the modes of operation, to help slow the transmission of…